Medical Assistant/Receptionist (Full-Time)

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The individual who fills this position demonstrates that he or she is capable of carrying out the following roles and responsibilities:

  • Review self-report Health Screens and sign when the review is complete; if Health Screen notes possible physical health concerns, complete full health assessment with consumer present.
  • Link to primary care physician when necessary.
  • Assist and keep the assigned psychiatrist informed of any changes or pertinent information they may need regarding consumer needs.
  • Monitor changes in physical health needs of the consumer and coordinate with the case manager and primary care physician as needed.
  • Communicate to primary care physicians through the Coordination of Care Form and/or by telephone each consumer’s level of care, medication/changes, and any changes noted in physical health needs; document all communication in consumer chart.
  • Provide education and consultation to consumers and case managers about co-occurring health issues, medication, and preventative health strategies.
  • Participate in the development of processes to promote integrated health care within a community-based mental health setting.
  • Maintain knowledge of prescription insurance coverage and, as needed, complete prior authorizations for certain medications for insurance companies and pharmacies.
  • Maintain relationship with pharmaceutical representatives to continue receiving sample medications.
  • Maintain a record of all sample medications. Do regular counts to ensure adequate supply and order more when supply runs low.
  • Provide sample medications to consumers with standing med orders when necessary.
  • Call in short-term supplies of medications to pharmacies when a consumer has standing medication order and is due to run out prior to next appointment.
  • Link consumers with a medication assistance program as necessary for medications not covered by insurance or for consumers without insurance. Maintain knowledge of assistance programs and continue to build knowledge in this area.
  • Educate consumers on their medications including desired effects and possible side effects.
  • Give shots to consumers as needed and on schedule.
  • Maintain credentials and certifications as required by contract agency, and the State of Michigan.
  • Adhere to recipient rights and confidentiality standards at all times.
  • Available for consultation by phone 24/7
  • Promote and restore patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families; supervising assigned team members.
  • Identify patient care requirements by establishing a personal rapport with potential and actual patients and other persons in a position to understand care requirements.
  • Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
  • Promote patient's independence by establishing patient care goals; teaching patient, friends, and family to understand the condition, medications, and self-care skills; answering questions.
  • Assure quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
  • Resolve patient problems and needs by utilizing multidisciplinary team strategies.
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
  • Protect patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
  • Document patient care services by charting in patient and department records.
  • Maintain continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
  • Maintain patient confidence and protect operations by keeping information confidential. title: nurse, registered
  • Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Maintain nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
  • Contribute to team effort by accomplishing related results as needed.

Required Skills

  • Able to meet deadlines and work under pressure
  • Team player

Qualifications and Education Requirements

  • 18 years of age or older
  • Working telephone
  • Possess a valid driver’s license
  • Pass all regulatory checks
  • High school diploma or equivalent
  • Medical Assistant Certification

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Job Location: 
Owosso, Michigan